FAQ
Mia Casa Di Vino FAQ’s
Is there a joining fee?
There is no joining fee.
What is the commitment?
There is no minimum commitment
Do I have to be a member for a certain period of time?
No, if you want to opt out just let us know byemail or written correspondence.
Are there any shipping costs?
No, as a club member you will receive free shipping on your club packs anywhere in Australia.
Can I select my own wines?
Yes, You can mix and match across the whole range.
Can I change the frequency of delivery?
Yes, you can change from two deliveries per year to four or vice versa. You can do this by logging into your account and changing your preferences.
Will you contact me prior to my club delivery arriving?
Yes, we will send you an email well in advance of delivery (usually one month in advance) reminding you to change your club preferences, and updating your delivery details and credit card details if they have changed. If we don’t hear from you we will assume you are happy to receive your wine as per Wine Club agreement.
Can I defer my delivery if I will be away?
Yes, just please let us know if you will be away and we can deliver earlier or hold onto your wine and deliver when you are back home.
How do you deliver my wines?
We deliver to your nominated address using Australia Post. They will normally deliver to your door or Post Office Box if you prefer. Please update your account with any special delivery instructions. Please note a person over 18 years must sign for the delivery.
Please allow for up to 7 working days for your wine to be received after receiving conformation of your order.
We currently ship only within Australia.
What happens if my wine is lost or broken in transit?
Please notify us straight away if there is a significant delay in receiving your wine. If your wine is lost or broken we will send you a replacement delivery straight away.
How do I receive my discount on all other purchases at the cellar door or online?
Just log into your account. Once logged in you will receive the respective discount on your purchases.
Are my credit card details stored on site?
No. We use a secure third party payment gateway.
How do I update my details?
You can manage the following in your account.
- ·        Billing and shipping details
- ·        Payment details including updating expired credit cards
- ·        Change your wine preferences
- ·        Switch between packs and/ or frequency of delivery
- ·        View orders and invoices
Terms & Conditions
By completing the order and offer to purchase the liquor, all the details you have provided are vouched as true and correct. It is a condition of purchase that you verify that you are 18 years of age or over
You authorize Highland Heritage (Penmara Wines) to debit your credit card with the cost of your wine delivery each order period.
All prices include GST and are quoted in Australian dollars.
